Shipping Policy

We stand behind the quality of our products.

Orders placed by 12:00 PM Eastern Time, Monday–Friday, for items in stock are usually shipped the same business day.

Orders placed after 12:00 PM ET, on weekends, or on holidays are typically processed on the next business day.

During promotions, holidays, or high-volume periods, processing may take up to 1–2 business days.

We prepare all orders carefully to help ensure your products arrive in excellent condition.

We ship all orders via USPS and UPS, unless otherwise specified.
Available shipping options and rates are displayed at checkout and may include:

• Standard Shipping (approx. 3–5 business days)
  Shipped via USPS Ground Advantage or UPS Ground, depending on destination and package weight.

• Expedited Shipping (approx. 2–3 business days)
  Shipped via USPS Priority Mail.

• Express Shipping (approx. 1 business day)
  Shipped via UPS Next Day Air.

Shipping costs are based on your order total, selected service, and delivery address.

From time to time, we may offer promotional shipping, such as discounted or free standard shipping. Any such offers will be clearly stated on our website or in our marketing materials and may have conditions (minimum purchase amount, limited time, etc.).

Address Accuracy & Undeliverable Packages

Please ensure your shipping address, unit/suite number, and contact details are complete and accurate at checkout.

If a package is:

• Returned to us as undeliverable, unclaimed, refused, or due to an incorrect/incomplete address provided by the customer:

  • The customer is responsible for the original shipping cost, any return shipping cost charged by the carrier, and the cost to reship the order.

  • If you prefer a refund instead of reshipment, we will refund the product(s) only, minus the shipping cost we paid to the carrier.

We cannot be held responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by the customer.

If your order arrives damaged, defective, or if you receive the wrong item:

• Please contact us within 2 business days of delivery.

• Provide your order number, a brief description, and clear photos of the packaging and product.

Once confirmed, we will work with you to replace the item or issue a refund in accordance with our Return & Refund Policy.
This timeframe helps us promptly work with carriers and maintain product safety and quality.

If tracking shows your package as “delivered” but you have not received it:

• First check with household members, neighbors, building management, or your local carrier office.

• If the package is still not found, contact us within 5 days of the marked delivery date.

If a package appears lost in transit (no delivery scan):

• Contact us, and we will assist in investigating with the carrier.

• Resolutions (replacement or refund) may depend on the carrier’s findings.

We are not responsible for packages after they are confirmed delivered to the address provided, but we will do our best to guide you.

behind the quality of our product

Where We Ship