Refund policy

If you are not completely satisfied with a product you purchased from Cellbone, you may return the unused portion within 30 days of the purchase date for a refund, subject to the terms below.

  • Eligibility:

    • Only orders placed directly through our official website are eligible.

    • An order number or proof of purchase is required.

    • Product must be returned with the original packaging whenever possible.

  • Refund Amount:

    • Shipping fees paid by us to ship your order will be deducted from your refund, including orders that originally qualified for free shipping.

    • Return shipping costs are the responsibility of the customer.

    • Refunds are issued to the original form of payment after the returned items are received and inspected. Please allow 5 business days for processing.

  • Condition of Returned Products:

    • We accept returns of products with the unused portion remaining.

    • We reserve the right to deny a refund (or issue a partial refund) if the product has been excessively used, damaged, or altered, or if components are missing.

  • How to Request a Return:
    Before sending any product back, please email or call us at customerservice@cellbone.com to obtain return instructions.
    Returns sent without prior authorization may experience delays in processing.

Exceptions (Non-Refundable Items)

The following are final sale and non-refundable:

  • Ingredient Solutions

  • Capsules

  • Collagen Peptide XC

  • Professional Unbuffered Solutions

  • International orders

  • Any items marked as final sale at the time of purchase

Promotional Items & Gifts With Purchase

If your order included promotional items or complimentary gifts, these must be returned with the qualifying product to receive a full refund.

If the main item is returned without the associated promotional items or gifts, we reserve the right to:

  • Deduct the value of the unreturned items from your refund, or

  • Deny the refund.

Damaged, Defective, or Incorrect Items

If you believe you have received a damaged or defective product, you must notify Cellbone within 2 business days of delivery. Please include photographs of the product, packaging, and order number. We reserve the right to inspect the product before determining the appropriate resolution. At our sole discretion, we may offer a replacement, refund, or other appropriate remedy.